Refund policy

Returns/Cancellations

All sales are final. Returns and cancellations are not accepted.

Damaged items and shipping issues

In the event that your order arrives damaged in any way, please email us as soon as possible at support@shopluji.com with your order number and a photo of the items' condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Please note that lost packages or shipping issues are out of our control and not eligible for refunds. 

Refunds

In the event of damaged goods, you’ll be automatically refunded on your original payment method within 10 business days. 

Please contact us with any questions at support@shopluji.com.